The following sections outlines some of our expectations that we have for you to follow, as well as that it outlines some important information about how we will be operating to ensure that our processes are effective to meet all your needs.
1. About You
- We want you to be as passionate as us. We want to be able to share this journey with like-minded people that want to wear us, talk about us and share us to the world. We are working hard to find ways to combine fashion and charity in a way that is unique to this world.
- Bring a box of tissues when your receive your order as well because we are changing lives for the better by providing real opportunities through the resources we can provide for the big players that need it!
- Be honest and be proud. We are here to serve you and the people are giving chances to, so be open with us with your thoughts and ideas – as that will
2. Placing an order
- Like any online store, follow the prompt instructions in providing your details for us to process your order. Please ensure that all information about your address, name and contact details is all up to date and accurate so that we can get your purchase to you in a timely manner
- This includes your payment information – Please ensure that it is inputted correctly. We will be waiting for all payments to be processed and confirmed before we ship your purchase to you.
- We will get in touch if we have any issues with your purchase right away!
3. Prices and product packages
- Our packages are priced currently at $100. These packages include one premium item of clothing with a few unique pieces of memorabilia and accessories that we know will brighten your day and will serve as a reminder of the amazing contribution you have made to both our business and the lives of the people we are providing for.
- Our package prices are adjusted to account for the % of money that will be going directly to the organizations and charities that we will be working with. We have combined both costs together as a package to represent how both business and charity can go hand in hand. As well as being an opportunity where we can clearly define where our revenue and profits are actually going. For example we plan to donate 30% of all revenue generated every quarter to the organizations that we will be working with. With future hopes to grow that to 50% as soon as we feasibility can. Granted that we are still a business we don’t want to decrease our margins too that prevent us from operating long term.
- If we are transparent about how we are using the money generated from sales – you can hold us accountable in ensuring that we fulfil our promises to not just you but to the people that we have promised that we will be providing better futures for.
4. Delivery
- Delivery will be dispatched between 2-3 business days via Australia post. You will be sent a confirmation email and tracking information once it is completed
- We have a business account with Australia post which will serve as an accountability measure to communicate the proof of delivery effectively to our customers
5. Return and Refund Policy
- For the time being, we currently do not offer any returns. If there are any major issues with our product/packages we will do our best to work with you to find a viable solution.
- Despite not taking any returns, our refund policy will work as follows: (i) If the product is inferior (which it won’t be ha!) we will acknowledge it and work with you to start the refund process. (ii) Due to our promises to our charitable partners we will offer a 60% refund to your purchase.
- The reason for not offering a full refund is because we have allocated the revenue from the sale to the donation fund. And since we are a company and business that is honest and sticks by our word, we would like to honor that despite any issues that arise during a transaction.
- But as mentioned before, we are confident that a return or refund will be close to a 0% chance. Mainly because we care about what we do and we will ensure that everything is perfect!
6. User Generated Content
- Simply put, if you post about us, we expect you to tag us! We couldn’t be any happier than seeing people join the cause not for the products alone but for the purpose and messaging behind each sale. You won’t be just getting a piece of clothing, you will be getting an experience like no other and we want your friends and family to know!
- With that in mind, if you post us and tag us, we will use that as an opportunity to repost it to highlight our amazing contributors and customers.
- But in any case in which you don’t want us to repost your content – please reach out immediately and we will take it down!
7. Communication
- Transparency is something that is rooted in our mission, if you need to know anything about how we operate and want to get in contact with us, then we encourage you to do so.
- There are three ways in which you can do that – first is through our contact form found on our home page, second is through the comments section of our blog posts (just in case something comes to mind when you are reading our awesome content) and lastly via our social media channels which currently is only Instagram!
- Get amongst it and let your voice and opinions be heard! Our vision and mission is clear but we rely on feedback to do things better and more efficiently. You drive our purpose work and we want to empower you to be a part of this business however we can!
8. Final thoughts
- Well you have made it this far. Go check out our products and be a part of the "Chance for Life" team as we work toward better futures for all!